SHIPPING & RETURNS

RETURNS AND REPLACEMENTS

If a customer wishes to return any item for any reason, they are invited to first contact our Customer Care team via email info@timeneys.com to discuss any specifics, or if they require clarification on any of the following points.
Customers are welcome to return any unwanted items that are unused and in original packaging to our warehouse within 14 days of receipt of the parcel. When returning parcels, please be advised that:
A) The customer is responsible for all return fees incurred when posting items back to Timeneys.
B) The customer must include a note with their return specifying their order number, full name and the type of remuneration desired (refund,
exchange, replacement)
C) No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any
returns with a trackable option.
Returned items can be refunded, exchanged for an alternative item, or replaced like for like.

REFUNDS

Refunds can be given for items returned with the 14 days.
Refunds will be issued only when the returned items have been received by our staff and may take up to 10 business days to reach the recipient's account once the refund is processed, depending on the recipient's bank.
When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.
The return address will be provided via email when you request a return.

EXCHANGES

If you change your mind about an item, we can offer an exchange for another item the same price.
Contact us via the following method:
Send us an email: info@timeneys.com
Customers are welcome to return any unwanted items that are unused and in original packaging to our warehouse within 14 days of receipt
of the parcel.
You are responsible for paying for all shipping costs when returning an item for exchange unless otherwise stated by Timeneys.
The time it may take for your exchanged product to reach you may vary, depending on where you live.
Customers are responsible for paying any customs/ import duties on their purchases. Timeneys accepts no responsibility for any unexpected additional fees made by anyone after your order has been shipped by us

SHIPPING UK & INTERNATIONAL

All UK orders placed before 11 am Monday-Friday are aimed to be dispatched the next working day via Royal Mail Delivery (2-3 working days)

All USA orders placed before Midnight (PDT) Monday-Friday aim to be dispatched the next working day via Royal Mail

All International orders placed before 11 am (GMT) Monday-Friday aim to be dispatched the next working day via Royal Mail

Shipping Prices:
United Kingdom 🇬🇧 - £4.95 onwards
Shipping (2-3 working days) the prices depend on the weight of the products in total due to the packaging density needed. The shipping prices will be calculated at the checkout automatically.

Our shipping is tracked and can range from £4.95 onwards. Heavier packages cost more to ship. Packages will be packed no heavier than necessary, but with plenty of padding and sturdy boxes.

International standard delivery - £15
Deliveries can take 8-16 working days (excluding weekends and bank holidays) This delivery option is for Andorra, Bahrain, Bermuda, Brazil, Bulgaria, China, Cyprus, Japan, Jordan, Korea, Republic of Kuwait, Lebanon, Malta, Mexico, Monaco, New Caledonia, Norfolk Island, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Taiwan, U.S. Minor Outlying Islands, Vietnam, Hong Kong, Indonesia, Turkey, Malaysia, South Korea, Montenegro, Ukraine, South Africa, Bosnia and Herzegovina, Albania and Zambia.

International standard delivery - £30
Deliveries can take 8-16 working days (excluding weekends and bank holidays) This delivery option is for Russia, Morocco, Thailand, Jamaica, Trinidad and Tobago, Philippines, Dominican Republic, Egypt, Algeria, Serbia, Puerto Rico, Tunisia, Ghana, Azerbaijan, Pakistan, Kenya, Colombia, Senegal, Argentina, Barbados, Cameroon, Georgia, Chile, Moldova, Peru, Sri Lanka, Angola, Belarus, Venezuela, Gabon, Bangladesh, Costa Rica, Ecuador, Armenia, Cayman Islands, Guam, Seychelles, Panama, Congo, the Democratic Republic of the Cambodia, Nepal, Benin, Honduras, Grenada, Zimbabwe, Guyana, Uganda, Oman, Uruguay, Saint Lucia, New Caledonia, Brunei, Guatemala, Belize, Dominica, Maldives, Mozambique, El Salvador, Malawi, Virgin Islands, Botswana, Namibia, Bolivia, Togo, Nicaragua, Paraguay, Uzbekistan, Gambia, Ethiopia, Burkina Faso, Rwanda, Greenland, Liechtenstein, Liberia, Lesotho, Yemen, Burundi, Bhutan, Central African Republic, Norfolk Island, Chad, U.S. Minor Outlying Islands, Vatican City.